Contact us
We answer in English, 7 days a week, usually within 24 hours.
Ways to reach us
Many answers are already in the help centre.
Start from your order
Your account lists every order with its number and status. Include the order number when you write, so we can find it straight away.
Go to my ordersComplaints
If we could not solve a problem, you can make a formal complaint. We explain the steps and time limits.
How complaints workWhat to include
A few details let us answer in one reply instead of asking you again.
- Order number
- Shown with each order in your account
- Email address
- The one you use to sign in
- Product
- The eSIM destination, gift card, game or virtual card it is about
- What happened
- Any error message exactly as shown. A screenshot helps.
- Operated by
- Al Mashrab Welthandel General Trading LLC
- Registered address
- Sharjah Media City, Sharjah, United Arab Emirates
- Company number
- 2542307
- Virtual card issuer
- A licensed partner card issuer in Singapore, under licence from Visa or Mastercard
- Partnerships
- [email protected]