eSIM guide

How to install an eSIM on iPhone or Android

Install your Niceway eSIM at home on Wi-Fi, keep it switched off, and turn it on when you land. It takes about two minutes.

Written by the Niceway Help teamUpdated 2 min read
On this page
  1. Before you start
  2. Install on iPhone
  3. Install on Android
  4. Turn on data when you land
  5. If the eSIM does not connect
  6. After your trip

Before you start

  • Your phone supports eSIM and is carrier-unlocked. Dial *#06#: if you see an EID, it supports eSIM.
  • You are on Wi-Fi. Installing downloads the eSIM profile, which needs a connection.
  • You have the QR code from your email or from Orders in your account. Open it on another screen, or on an iPhone with iOS 17.4 or later, touch and hold it in the email.
Installing does not start your planThe days count from the first connection in your destination, so installing a week early is fine.

Install on iPhone

  1. Open Settings and tap Mobile Service. On some versions it is called Mobile Data.
  2. Tap Add eSIM, then Use QR Code.
  3. Scan the QR code. If you only have the iPhone, open the email instead, touch and hold the QR code and tap Add eSIM.
  4. Name the line Niceway and choose it for Mobile Data only. Keep your usual line as primary for calls and texts.
The Add eSIM screen on iPhoneSettings, Mobile Service, with the Add eSIM row highlighted near the bottom of the list.Mobile ServiceMobile DataOnPrimaryYour SIMMobile Data OptionsAdd eSIMTap here
Simplified drawing of the iPhone Mobile Service screen. Wording differs slightly between iOS versions.

Install on Android

Menu names vary by brand. Google Pixel and Samsung Galaxy are shown here; other phones use similar words.

PhoneWhere to go
Google PixelSettings, Network and internet, SIMs, Add SIM
Samsung GalaxySettings, Connections, SIM manager, Add eSIM
Other AndroidSettings, search for “eSIM” and choose Add or Download eSIM

Scan the QR code, then set the eSIM as the SIM for Mobile data. Leave your usual SIM for calls and SMS.

Turn on data when you land

  1. Switch the Niceway line on.
  2. Turn on Data Roaming for the Niceway line only. This is normal for travel eSIMs and does not cost extra.
  3. Wait up to a minute for the network name to appear. Your plan starts now.
Keep roaming off on your usual SIMOtherwise your home network may charge you for data abroad.

If the eSIM does not connect

What you seeWhat to try
No network nameCheck the line is on and Data Roaming is on for it. Restart the phone.
Connected, but no internetCheck Mobile Data is set to the Niceway line, not your usual SIM.
“Unable to add eSIM”Your phone may be locked to a network. Ask your provider to unlock it, then try again.

Still stuck? Contact us with your order number. Tell us your phone model and what you see.

After your trip

You can leave the eSIM installed and switched off, or delete it in the same menu. Deleting cannot be undone, and a deleted eSIM cannot be installed again.