1.About this statement
1.1This statement covers niceway.io and your Niceway account. We want everyone to be able to buy from us and manage their orders, whatever device or assistive technology they use.
1.2It is made under the European Accessibility Act, which applies to online shops in the EU.
2.The standard we design to
2.1We design the site to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. This includes the WCAG 2.1 level AA requirements of the European standard EN 301 549.
2.2The site is partially conformant with WCAG 2.2 level AA: most of it meets the standard, and the parts we know do not are listed below.
3.What we have done
3.1Text contrast is at least 4.5:1, and 3:1 for large text and the edges of controls. We checked every visible text in each of our page designs, in the light and the dark theme, at desktop and phone widths.
3.2Pages are laid out for phone screens down to 390 pixels wide, without sideways scrolling.
3.3Every page has a “Skip to content” link, one main heading and a logical heading order. Keyboard focus is always visible and follows the order you see.
3.4Colour is never the only signal: statuses pair an icon with a word, and form errors are written out next to the field.
3.5If your device asks for reduced motion, the site turns off its animations.
4.Known limitations
4.1Your Niceway account has not been checked as thoroughly as the public pages, and some of its screens may not meet the standard in full. If one stops you, tell us and we will help you finish what you came to do.
4.2Content from other companies, such as a game’s or a store’s own pages that we link to, is outside our control.
5.Tell us about a barrier
5.1If you cannot use part of the site, write to [email protected]. Tell us the page and what went wrong. We reply within 5 business days, and sooner if you are in the middle of an order.
5.2If you need information from the site in another format, ask us and we will send it in a way that works for you.
6.If you are not happy with our reply
6.1You can contact the authority that checks accessibility in your country. Each EU country names its own market surveillance authority for the European Accessibility Act.
7.How we prepared this statement
7.1This statement was prepared on 3 October 2026 by self-assessment. It was last reviewed on 3 October 2026.