Two things to check
A Niceway eSIM works on a phone that has eSIM and is not locked to one network. If either is missing, the eSIM will not install, or will install but not connect.
The quickest test
Open the phone app and dial *#06#. If the screen shows an EID – a long number – your phone has eSIM.
No EID on that screen does not always mean no eSIM: some Android phones show it only in settings. Check there too.
iPhone
- iPhone XS, XS Max and XR, and every later model, support eSIM. That includes iPhone SE (2nd generation) and later.
- iPhones bought in mainland China usually have two physical SIM slots and no eSIM.
- To check for a lock, open Settings, General, About and look at Network Provider Lock. “No SIM restrictions” means the iPhone is unlocked.
Android
- Most Google Pixel phones from Pixel 3 onwards support eSIM, though some models sold in a few countries do not.
- Most recent Samsung Galaxy S, Z Fold and Z Flip phones support eSIM, but some regional versions do not.
- Many budget phones have no eSIM at all.
- To check, open Settings, About phone and look for an EID, or open the SIM settings and look for an option to add an eSIM.
Is your phone unlocked?
- Phones bought outright from the manufacturer or a shop are usually unlocked.
- In the UK, networks have not been allowed to sell locked phones since December 2021, but older phones can still be locked.
- If you are not sure, ask the network that sold you the phone. It can tell you, and unlock it if needed.
A locked phone cannot use a travel eSIMThe eSIM may install but will not connect. Have the phone unlocked before you buy a plan.