Gift card help

My gift card code does not work

Most codes that fail were bought for another region or were mistyped. Check these first, then send us the details so we can look into it.

Written by the Niceway Help teamUpdated 1 min read
On this page
  1. Check these first
  2. Report it to us
  3. Can I get a refund?

Check these first

  1. The region. The card’s region and currency must match your account. Your order shows which region you bought.
  2. The typing. Paste the code from your order instead of typing it, without extra spaces.
  3. The account. Make sure you are signed in to the account you meant to use.
  4. Your history. If the store says the code was already used, check the account’s wallet or transaction history: the money may already be there.

Report it to us

If the code still fails, contact us with:

  • your order number
  • the store, and the country or region of your account there
  • the error message exactly as shown – a screenshot helps

We answer in English, 7 days a week, usually within 24 hours.

Do not post the code in publicIf you ask for help on a forum or social media, hide the code. Anyone who sees it can use it.

Can I get a refund?

A code cannot be swapped or returned once it has been shown, because it can be used straight away.

A faulty code is different. If it was never redeemed and the store rejects it on an account in the right region, consumer law gives you the right to a replacement or a refund. See Your right to cancel and refunds.